Services and Support
Technical Services and Support for your data capture and labelling systems
Being certified for ISO 9001:2008 Quality Standards, our customers are assured that our processes meet the highest industry quality standards. Uniquely, BCDS provide a Technical Services Department and Software Support Helpdesk accessible during normal AEST working hours for all your issues related to automated data capturing technology, RFID, SaaS, Print and Apply Applicators and all other hardware concerns. With the demand of extended hour operations as well as international projects, we can provide our customers with a customised Service Level Agreement (SLA) to ensure their workforce have access to after-hours technical service and support for their systems including weekends and public holidays.
Your Committed Support Team
We have a dedicated team with extensive knowledge and industry experience on the various device and equipment platforms that we supply and customise. Ranging from barcode scanners, label printers and applicators, rugged PDAs down to RFID tracking readers with embedded computers. The BCDS technical support & service department is always here to assist you with any issues you might encounter.
We aim to lower our customer’s total cost of ownership by offering customised Service Level Agreements and Service Programs which include:
- Extended Warranty
- Schedule Maintenance
- Onsite Training and Repairs
- Extended Support and Helpdesk Hours
- Upgrade and Trade-in Services
- Equipment Loan Contracts